There are times when Office 365 gives you problems, and it could be with its installation or there are issues with regards to specific Office apps. When this happens, Microsoft lets you choose from one of two automated tools that might be able to assist you in troubleshooting what really went wrong, and to let you acquire a possible solution out of it. The first tool is that of the Office Repair wizard, which is actually more limited than what it accounts for, but it can help in solving basic problems such as when the app suddenly crashes. As for the second tool, it’s called the Office 365 Support and Recovery Assistant, and it works akin to the old Office Diagnostics Tool, but do take note that this is only available for the Business variant of Microsoft’s set of productivity apps.
Using the Troubleshooting Tools to Solve Common Problems in Office 365
Step 1 – Whether or not you’re using the Business or Home variant of Office 365, you can try and repair whatever it is that’s wrong with the suite of applications by re-running its Setup program that can be found in the Control Panel. While it is still not as good as many other problem-solving apps out there, nor will it give you specific answers to your problems, it is still a good way to start.
Step 2 – When performing the repair through this method, you can choose one of two options: Quick Repair and Online Repair. For the former, you can try repair the Office 365 Suite in a rather quick manner. However, it will only try and detect and replace any corrupt files that are found in the installation of the Office Suite. Quick Repair does a similar job as the System File Checker tool in the Windows operating system.
Step 3 – If you choose Online Repair, this type of repair option will actually install and re-install the entire suite of applications. It will, quite obviously, take longer to run as compared to Quick Repair, and it will also require your machine to be connected to the Internet. However, once everything has been completed, it will perform a better job most of the time.
Step 4 – But before you tackle on either repair option for Office 365, make sure that you save and backup any Office documents in your computer just to be in the safe side. After all, you can never be too careful as to what might happen, so it’s best to be prepared beforehand.
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