WhatsApp – How to Troubleshoot When You Can’t Connect



What happens when you can’t connect to WhatsApp? Would you just sit there and wait for it to fix itself? Or would you rather troubleshoot so that you would know what’s going on with the application and you can chat back to your friends and family at the soonest? For the most part, the problem might be from the service itself. However, if the servers are not down and you see your friends chatting it up in the popular messaging app, then there’s clearly something wrong on your end.

WhatsApp - How to Troubleshoot When You Can't Connect

What to do When You Can’t Connect to WhatsApp

If by chance that you cannot connect to WhatsApp, then check if your device can send and receive and Internet signal. There are times when this is the case as there is a problem with regards to the Internet connection. If you’re at home and there are multiple devices that cannot connect to the Internet, then your provider is at fault here. Therefore, a quick call to your Internet Service Provider (ISP) is a good option.

If you’re usually connecting to the WhatsApp app though a mobile connection, then do check if your device does not restrict you from background data activity. Furthermore, check if your APN settings are correctly configured. If you can connect to the application through a Wi-Fi connection but not on your mobile connection, then it is most likely that the APN settings are not configured well. If this is the case, then do contact your mobile service carrier.

It could also be a matter of the application in need of an update. If you’re using an Android device, then you should check out Google Play if there are new updates for the mobile application. There are sometimes when an older version would lack some support for the new patch, thus it might cause some problems. For iPhone or iOS users, open the App Store then tap on the Updates icon found at the bottom right portion of your device’s display.

If the above steps would still not work for you, then do try uninstalling and re-installing WhatsApp on your device. However, do take note that by doing this you will lose any conversations that you have. However, you can do a backup for your conversations by opening up the Settings menu within the application itself then choosing Preferences, then going to Backup conversations. For iOS users, the application suggests that the device is running on the latest version of the operating system.


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WhatsApp – How to Troubleshoot When You Can’t Connect
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